Advanced Disposal takes over for Smith’s

Smith’s Disposal and Advanced Disposal employees are working together in the transition. Photo by Phil Custodio

Clarkston News Editor
Advanced Disposal is joining the Clarkston community, taking over Smith’s Disposal and Recycling this past week.
“Our people have been putting in long hours during the initial transition,” said Gregg Asciutto, site manager. “We’re pleased to be here, pleased to work with a quality company and quality group of people – we’re very pleased with the quality and condition of the facility. We’re happy to be of service to the community and our customers.”
A notification letter written by District Manager Kelly Rooney and going out to customers this week commits the company to continued quality service.
“The Advanced Disposal/Smith’s Disposal and Recycling team is also committed to maintaining the strong and meaningful relationships we’ve developed over the years with our many community partners,” Rooney said. “Please expect future logo updates on your invoices and company communications, contact information and online payment. Any future changes that may occur will happen as an effort to increase the quality and efficiency of your service, or to remain in compliance with regulatory requirements. Together, we thank you for your business and commitment to a cleaner and greener community.”
Smith’s Disposal’s, located at 5750 Terex, just off Andersonville Road, has been a significant supporter of community events and groups over the years, including Clarkston High School Senior All-Night Party, Mt. Zion Church raffle, Clarkston Area Optimist Club, Independence Township Fire Department, Little League baseball teams in Clarkston and Waterford, and Clarkston Area Chamber of Commerce.
Advanced Disposal pledges to continue the community support.
“Smith’s Disposal and Recycling has been a family owned company operating in northern Oakland County since 1981. For decades, we’ve placed the highest priorities on excellent service to our customers and meaningful involvement in our community,” Rooney said. “We are proud that we can continue pursuing these priorities with Advanced Disposal, a company that commits itself to service first, and recognizes the importance of local involvement.”
“We’re still here, and we’re still committed to the community,” said Lisa Bridger, office manager with Smith’s who is continuing with Advanced Disposal.
Advanced Disposal is a publicly traded company based out of Ponte Vedra, Fla., providing collection, transfer, disposal and recycling operations to more than 200,000 commercial customers and 2.8 million residential customers from Michigan to Florida.
For more information, visit

15 Responses to "Advanced Disposal takes over for Smith’s"

  1. Amanda   October 12, 2017 at 12:07 pm

    Any news on when will customers start learning about changes in service and rates? I just paid for my next quarter of service through Smith’s today! 🙁

  2. Kelley Stauble   February 28, 2018 at 10:26 pm

    My trash pick up has gone to hell!! Just paid my bill!! Please help!! My yard is a mess with the trash left behind

  3. Susan   April 6, 2018 at 6:02 pm

    I’ve tried to contact your office more than three times to find out why you didn’t pick up my trash for two weeks in a row. Does anyone in your office listen to messages and return calls?

  4. Larry L Bradford   April 9, 2018 at 7:05 pm

    Well, that didn’t take long, rate went up approx $13.00 per quarter. I will be looking for new service very soon!

  5. Jim   April 11, 2018 at 7:37 pm

    Our quarterly rates just went from $57 to $70.97 for the same service. Fuel fee? Environmental fee? Screw you Advanced Disposal.

    • Sheri   April 17, 2018 at 1:22 pm

      My rate went from $63 to $88.72. That’s more than $25. I’ve been on hold for over 5 minutes trying to cancel my service. Everyone must be doing the same thing.

  6. Olivia   April 13, 2018 at 11:30 am

    Same here. Exactly. Looking for new service.

  7. Bummed   April 13, 2018 at 5:05 pm

    Yes my rates went up too…. I am out! Just doesn’t have the same feel now that its went to a big corp. What a shame.

  8. Ben   April 15, 2018 at 6:54 pm

    They are positioning themselves as low bidder for Waterford Township when Waterford goes to a single hauler.

  9. Mary Blumreich   April 25, 2018 at 11:00 am

    I tried to change to WM which was a complete sham. I canceled on the day they were supposed to pick up trash. Driver did not and office argued with me about size of can, which I have used for thirteen years. So, call Advance and asked to go back on their service. Guy said, “we could have worked with you on the price”, but I have to call you back tomorrow because it’s almost five o’clock and closing time”…I never heard of a business saying we will call you back when a new customer is involved. It’s almost eleven and no one has called back. There are no decent trash pick up anymore for Waterford, MI. All big corporations who don’t answer their phones. I wish Waterford would go with a single hauler.

  10. al knake   June 5, 2018 at 4:32 pm

    This company is horrible. Have to call every week now to get y trash picked up

  11. Mike   June 22, 2018 at 10:55 am

    Smith’s Disposal was the Greatest. We really hate to see them go. They have been our service for over 10 years. They seem like a great big family. Always very courteous, and obliging. They would even pick up things that were over loaded or not bundled. Once we got a notice, but it was totally understandable, and they still came back the next day.
    Their prices were the Best and even gave a good Senior Price. Their workers were always neat and very friendly. If you were late getting your stuff to the curb, they would even come and help you get it to the truck. They were so good, that for most of the time they were the only service in our sub. There has been others, we are now up to 4 services in our small sub and now it is annoying, all have trash, yard waste and recyclables trucks coming around.

    NOW, it is called ADVANCED DISPOSAL, They are the WORSE COMPANY we have ever had. Lousy Customer Service. They have missed us totally a couple times, call and they put you on ENDLESS HOLD. They don’t come back until your next pickup date. Oh, I forgot to tell you, They RAISED THE RATE by $20+. Does that mean better service, NO!!!
    We were gone from home a couple weeks ago and our New Refrigerator went out and when we got home, most of the food was spoiled 3 days before our trash pickup date. By the time we got it out for pickup, it was getting pretty stinky. When the truck came, they left that can behind, wrote out a complaint sticker, that had Smith’s name on it. We had never gotten one of these before. (55 lb limit on cans, we weighed it later, 72 lbs) There are 3 men on a truck. Most of the time we only have a half can to one full can of garbage, box of recyclables and one yard waste can. It is hot and it is summer. You can not let raw garbage sit for a week plus, but that is what Advanced wanted to do. So now it was 10 days before it was picked up, because they had left it in the first place. Large companies like Advanced,who are all over the country. They are making a lousy image for
    themselves Again,LOUSY CUSTOMER SERVICE. If you have them, I feel sorry for you. Your time will come and you need a courtesy from them, FORGET IT! If you are looking for a Disposal Service, Find Someone Else.

    • Jerry   January 7, 2019 at 4:30 pm

      Who did u go with to replace av?

  12. Susan   December 7, 2018 at 10:58 pm

    I just switched from one company to Advanced. 1st week, already they did not pick up the garbage. I called and played phone tag all day Tuesday, called Wednesday was told my voice mail was being looked into and someone would be out to get garbage, no pick up on wed, I called all day Thursday, someone is looking into it, now its Friday, no calls, no pick up. They sure were eager to get my money, but now don’t want to provide the service I paid for. So now I guess they expect to get a week of free money and no service, the hell they are I will hound them every freaking day. This is the crappiest service I have ever gotten. If your thinking about switching to this company. DON’T THEY SUCK

  13. Fran   December 17, 2018 at 12:16 pm

    Had Smith’s for 40 years-even got our entire neighborhood to go with them. Great company. This new,’ “Advanced Disposal”, is bad news! Missed our trash pick-up three times out of the last four. Said they would be out the next day for it-that was 3 days ago! WORST service EVER. Raised our rates and then just quit giving service! Our neighborhood has changed to TNR-almost a 50 percent reduction in cost and so far, great service. I laughed when I read the, “Clarkston News”, article stating their intentions for community involvement. Good luck with that one! Highly advise anyone considering contracting their, “NON-SERVICES”, -DON’T! HORRIBLE, EXPENSIVE, and LAZY!


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